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Common Questions
Can I hook up TRIguideOnline to my website?
No, TRIguideOnline is not designed to integrate with other web sites, and the user agreement prohibits using the data and the web site in this way.  We provide a number of other products and services to provide cross-reference and compatibility information for your retail web site.
 
Can I try TRIguideOnline before buying it?
Yes, we offer a TRIguideOnline Demo subscription with full data.  Click the 'Free Trial' button and fill out the form to request a demo. 
 
How often is the database updated?
We are continually researching and compiling information. TRIguideOnline has automatic updates 5 - 20  times each month.  There is no action for you to do. 
 
Is it easy to use TRIguideOnline?

TRIguideOnline users simply need a web browser and Internet connection; no installation or download is needed.  With icons and links it is very easy to navigate to find the infomation you need.  "How to Use" instructions is also available on the web site.

 
What Types of Machines are included in the TRI Database?
The types of machines that the supplies covers are Laser printers and Fax machines, Copiers, Inkjet printers and Fax machines, Thermal Transfer Fax and Multi Function models. It includes POS and Financial type machines. It also covers Impact models; Dot Matrix printers, Typewriters, Calculators, Time Clocks.
 
What Types of Supplies are included in the TRI Database?
The database includes Toner, Inkjet and Ribbons types of supplies. Other types of supplies like paper rolls and media products are being added.
 
How does TRI's data integrate with my web site?
TRI offers Custom Services for this. We enter your sku's into our database. You write your search functions as you prefer. When your customer goes to your web site and searches by their machine name or supply part number, it sends a query to our database.  We then recognize that it comes from your website and send a data stream with results of all your supplies that match up with their request. Your customer does not leave your web site for this.
 
Where does TRI get its information?
TRI Resources continuously adds new models and part numbers. Data is collected from various industry publications, the OEMs (Original Equipment Manufacturer), attending trade shows and customers.
 
Do you have TRIguideOnline available in different languages?
TRIguideOnline will be available in Spanish as the first "other than English" version. Release date expected in the Spring of 2010. Headings, instructions and glossary will be translated. Chinese will be the next version.