Frequently Asked Questions

Can I hook up TRIguideOnline to my web site?
No, TRIguideOnline is not designed to integrate with other web sites, and the user agreement prohibits using the data and the web site in that way. We provide a number of other products and services to provide cross-reference and compatibility information for your retail web site. Contact us for more information about additional services.

Can I try TRIguideOnline before buying it?
Yes, we offer a TRIguideOnline Demo subscription with full data.

How often is the database updated?
We are continually researching and compiling information. TRIguideOnline has automatic updates 5 – 20  times each month. No action from you is necessary to receive our updates.

Is it easy to use TRIguideOnline?
TRIguideOnline users simply need a web browser and Internet connection; no installation or download is needed. With icons and links, it’s very easy to navigate and find the information you need. How to Use instructions are also available on the TRIguide Online web site.

What Types of Machines are included in the TRI Database?
Our database covers a large variety of machines

  • laser printers,
  • fax machines,
  • copiers,
  • inkjet printers,
  • thermal transfer fax,
  • multifunction models,
  • point of sales (POS) and financial machines, and
  • impact models such as dot matrix printers, typewriters, calculators and time clocks.

What Types of Supplies are included in the TRI Database?
Our database includes toner, inkjet and ribbon supplies, along with all kinds of maintenance kits. Other types of supplies, such as paper rolls and media products, are being added.
How does TRI’s data integrate with my web site?
We offer custom services for this. We enter and match your sku’s with our database. You write your search functions as you prefer, or you can use search functions created with our T3 web applications. When your customer goes to your web site and searches by a machine name or supply part number, a query is sent to our database. We will recognize that it came from your web site and send a data stream containing results of all your supplies that match up with your customer’s request. Your customer receives the results quickly without ever leaving your web site.

Where does TRI get its information?
We continuously add new models and part numbers. Data is collected from various industry publications, Original Equipment Manufacturers (OEM), by attending trade shows and from customers.

Do you have TRIguideOnline available in different languages?
TRIguideOnline might be available in Spanish as the first “other than English” version. As a manufacturer brand name is the same in different languages, this is not high on our ‘to do’ list ; ). It would simply be to translate the headings etc.